Refunding a coach ticket

We sell tickets for coach services, and the carrier is the one who drives you. The refund terms are the carrier's - we do not change them.

The rule behind all of them

The closer to departure, the more is withheld. Every carrier has its own scale: one returns almost the whole fare a day before the service, another keeps half of it with a few hours to go.

Where to read the terms for your own service

Before you buy - in the trip card on the search page, under "Refund" and "Carrier's rules". It says how much is withheld and how long before departure.

After you buy - on the ticket itself, where the terms are printed.

How to return a ticket

1. Sign in, open the order in your account.
2. Press "Refund tickets".
3. The request goes to the carrier, who handles it under their own rules and works out what comes back.

An order is returned whole, not one seat out of it.

When the money arrives

To the same card you paid with, within 3 to 15 working days. The exact day is your bank's business, not ours.

If the carrier cancels the service

We will contact you and offer other ways to travel. If none of them suits, you are entitled to the whole fare back, with nothing withheld.

An unpaid booking

Cancels itself when the payment window closes, and the seats go back on sale. There is nothing you need to do.

If something goes wrong

Write to us with the order number. We can see the state of it from both sides - ours and the carrier's.