Deleting your data

You can delete your account and personal data from rail.ua at any time. There are two ways to do it.

Yourself, in your account

Sign in to your account on railukraine.com.
Open Profile.
At the foot of the page, in the Close account block, press Close account.
Confirm with your password, or - if you sign in with Facebook or Google and have no password - enter the email address of your account.

The profile, the saved passengers and the sign-in history are deleted immediately. The action cannot be undone.

By writing to us

Write to us through the contact form from the address the account is registered to, saying that you are asking for your data to be deleted. We carry the request out within 30 days and tell you when it is done.

If you signed in with Facebook or Google

We keep only what the service passes us at sign-in: the identifier, the name, the email address and the profile picture. Closing the account deletes all of it along with the profile - no separate step is needed.

You can also withdraw access on the service's own side: in Facebook that is Settings and privacy - Settings - Apps and websites. That stops any further exchange of data, but does not delete what we have already stored - for that, use one of the ways above.

What we are required to keep

Data about tickets issued - the order number, the route, the date, the amount and the accounting documents - is kept for as long as the tax and accounting law of Ukraine requires. This concerns only information about the sale itself: it is not used to contact you and is not tied to a closed account.

The tickets themselves remain valid - they are issued by Ukrzaliznytsia, not by us.

Questions

If something is unclear or the request did not work, write to us through the contact form - we answer every message.